Legal
Return & Refund Policy
Servolia LLC — Last updated: July 2026
1. Our commitment
Servolia LLC delivers digital services (websites, AI receptionists, client portals, lead alerts) as a one-time installation with a fixed scope and a fixed delivery window, followed by a monthly plan. Because each project is custom-built, refunds are handled differently than for physical goods — this policy explains exactly when and how a refund applies.
2. Late-delivery guarantee
If we miss the agreed delivery deadline through our own fault, you are entitled to a refund of 10% of the project price per day of delay, up to a maximum of 50% of the total price. The delivery window begins once your installation fee is received and your intake form is completed. Delays caused by you do not count toward this guarantee.
2 bis. Response-time guarantee ("Zero-Miss")
Once your site is live, every enquiry to your AI receptionist gets a reply within 60 seconds, 24/7. If a single enquiry in a calendar month goes unanswered beyond 60 seconds, that month's plan fee is refunded in full — automatically where we spot it first, or on request. Response times come from server-side timestamps you can check yourself in your portal. Exclusions and the full wording are in section 4 bis of the CGV.
3. Installation fee refunds
The €490 installation fee is non-refundable once work has begun — this reflects the design and development time already committed to your project. If Servolia is unable to deliver the agreed scope at all, you are entitled to a full refund of that fee.
4. Delivery day
Nothing is owed on delivery day — there is no balance payment. Once your site is live and you've reviewed and approved it, your monthly plan simply starts. You are never charged for work you haven't approved.
5. Monthly plans
Your monthly plan (€149, €249 or €449 depending on the tier — the site, the AI receptionist, hosting, domain and email) is billed automatically each month. If you cancel within 5 days of that month's billing date, the charge for that month is refunded in full. After the 5-day window, that month's fee is non-refundable, but you may still cancel at any time to stop future billing — no penalty, 30 days notice by email.
6. What's not covered
Refunds do not apply to: delays caused by the client (late feedback, missing content, unresponsive intake), custom work already approved and delivered, or dissatisfaction with business results (leads, bookings, revenue) that depend on factors outside our control.
7. How to request a refund
Email hello@servolia.com with your order details and the reason for your request. We respond within 2 business days and process approved refunds to your original payment method via Stripe within 5–10 business days.
8. Full terms
This policy summarizes the refund terms included in our full Terms & Conditions of Sale (CGV), which governs all paid engagements.
9. Contact
Questions about a refund: hello@servolia.com