Terms & Conditions

1. Service provider

These terms govern services purchased from Servolia LLC, a limited liability company registered in the State of Wyoming, USA, which trades as Servolia (“Servolia”, “we”, “us”). Servolia LLC is the contracting party for every order. We are a digital services studio providing web design, AI systems, and business automation. Services are provided under a written scope confirmed by email. Contact: hello@servolia.com

Payments are taken by Servolia LLC via Stripe, so your bank or card statement shows the Servolia name — please expect it, so a legitimate charge is never mistaken for one you did not authorise.

2. Orders and acceptance

An order is confirmed when: (a) the client has approved the written scope sent by Servolia, and (b) the €490 installation fee has been received via Stripe — or, for a client starting on an annual plan, the first annual payment. Work begins only after that payment is confirmed.

3. Pricing and payment

All prices are in EUR (or USD for US clients) and exclude VAT unless stated otherwise. Payment terms: a one-time installation fee of €490, due to start the project and waived when the client prepays a year. The monthly plan is then billed automatically each month (€149 Essentiel, €249 Croissance, €449 Performance, depending on the tier chosen), or paid annually at ten months' price for twelve months. Payments are processed securely via Stripe. Nothing further is due on delivery day.

4. Delivery

Servolia commits to delivering the agreed scope within the stated delivery window (7 days from the start of work). The delivery window begins from the day the installation fee is received and the client intake form is completed. If Servolia misses the agreed deadline through its own fault, the client is entitled to a 10% refund per day of delay, up to a maximum of 50%. Delays caused by the client do not count toward this guarantee.

4 bis. Response-time guarantee ("Zero-Miss")

From the day the site goes live, Servolia guarantees that every enquiry submitted to the AI receptionist on the client's Servolia-hosted site receives a reply within 60 seconds, 24 hours a day. Response times are measured from Servolia's own server-side timestamps, which the client can consult at any time in their client portal.

If a single enquiry in a given calendar month goes unanswered beyond 60 seconds, the client's monthly plan fee for that month is refunded in full, on request or automatically where Servolia detects the miss first. The installation fee and any add-ons are not covered by this guarantee. The remedy is limited to that month's plan fee and does not extend to consequential loss.

The guarantee does not apply where the failure results from: an outage of the client's own domain, DNS or hosting where the client has taken over management; suspension for non-payment; a change made by the client or a third party to the site or the AI receptionist's configuration; scheduled maintenance announced at least 48 hours in advance; or force majeure, including a failure of an upstream AI provider that persists despite Servolia's fallback systems.

5. Revisions

The installation includes one round of revisions before go-live. A revision round is defined as a consolidated list of changes submitted in one document. Additional revision rounds, and any change requested after the site is live, are billed at €50/hour or quoted as a fixed price beforehand.

6. Client responsibilities

The client is responsible for: providing accurate business information, reviewing and approving deliverables within 5 business days of delivery, and providing any specific content or images they wish to use. Delays caused by the client do not extend Servolia's delivery guarantee.

7. Intellectual property and licence

What you own. Your content is yours: your business name, logo, branding, photographs, copy you supply, your service and price information, your client and enquiry records, and the text written specifically for your site. Your data is yours at all times and is exported to you on request (see 7 ter). You also own your domain name (see 7 bis).

What Servolia owns. Servolia retains all intellectual property rights in the platform that runs your site: its software and source code, the AI receptionist and its prompts and training method, the client portal, the templates, page structures, design system, integrations, and any improvement or derivative work — whether created before or during your engagement. Building and configuring that platform for your business does not transfer ownership of it and does not create a work made for hire.

Your licence. For as long as your monthly plan is active and paid, Servolia grants you a non-exclusive, non-transferable, non-sublicensable licence to use the platform as installed and configured for your business, for your own business purposes. You may not copy, resell, sublicense, distribute or reverse-engineer it, nor use it to build a competing product.

When the plan ends. The licence ends when your plan ends: access to the platform and to the AI receptionist stops. You keep everything listed under “What you own”, including your domain, and Servolia exports your enquiry data in a common format (CSV) free of charge on request for 60 days afterwards.

Bespoke work. Where you pay separately for custom development, you receive the same licence to use it. Ownership or exclusivity on custom work must be agreed in writing and priced before the work begins.

Third-party components. Hosting providers, AI model providers, fonts, images and any third-party services remain subject to their own licences; they are not owned by Servolia and are not transferred to you beyond your right to use them as configured. Servolia retains the right to display the project in its portfolio unless otherwise agreed in writing.

7 bis. Domain name ownership

Where Servolia registers a domain name as part of the service, the client is the registrant — the legal owner of that domain. Servolia is listed only as the technical contact and manages DNS on the client's behalf. Servolia does not, at any point, take ownership of a client's domain name.

The registration and renewal fees for one standard domain are included in the monthly plan for as long as that plan is active. Servolia manages renewals while the plan is running, and the current registrar, registrant and expiry date are visible to the client at any time in their client portal.

On cancellation the client keeps the domain. Servolia will provide the authorisation (transfer) code and release the domain to the client or to a registrar of their choosing, at no charge, within 5 business days of a written request. Servolia will never withhold a domain, or a transfer code, as leverage in a commercial dispute. After the plan ends, responsibility for renewal fees passes to the client.

Premium or unusually priced domains, and any second or subsequent domain, are quoted separately before purchase.

8. Refunds

The €490 installation fee is non-refundable after work has begun. If Servolia fails to deliver the agreed scope at all, the installation fee is refunded in full. Monthly plan fees are refundable for the current month if cancellation is requested within 5 days of that month's billing date. After the 5-day window the current month is not refundable, but future billing stops.

9. Monthly plan cancellation

Monthly plans can be cancelled at any time by emailing hello@servolia.com with 30 days notice. No penalty for cancellation. The client retains all assets built during the subscription period.

10. Limitation of liability

Servolia is not liable for results (leads, revenue, bookings) as these depend on market conditions outside our control. We guarantee delivery of the agreed technical scope. Our maximum liability in all cases is limited to the amount paid by the client for the specific service in question.

11. Governing law

These terms are governed by French law. Any disputes shall first be attempted through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of France.

12. Contact

For questions about these terms: hello@servolia.com